Frequently asked questions

Enter your 10-digit HAWB number on the Track page. You can track up to 10 shipments at once by separating numbers with commas or new lines.

We charge the higher of actual weight and volumetric weight. Volumetric weight = Length × Width × Height (cm) ÷ 5000, rounded up to the next 0.5 kg.

Yes. Submit a pickup request online or call us, and a courier will collect the parcel at the time you choose.

Cash, precious metals, weapons, flammable or hazardous goods, narcotics, perishable food without approval, and any item restricted by the destination country's customs.

Duties and taxes are normally paid by the receiver. Ask us about duty-paid delivery for business shipments.

Cash at our office, bank transfer, or mobile banking. Business customers can apply for a monthly credit account.